73% of consumers say that customer experience (CX) is a deciding factor when purchasing. And after a bad customer experience? Nearly 89% of customers will switch to a competitor.

It's time to ensure your agency delivers a top-notch service and a customer journey fit for a king.

We have produced a Shareholder’s Cheat Sheet. A guide to the questions you need to be asking yourself. A decent shareholder would ask some of these so why would you not ask them of yourself?

Numbers can be revealing: even when it comes to personnel. What’s the ratio in your agency between fee earners and non fee earners? Have you dug into how your staff hours are being utilised?

From the very beginning of 2022, the world had to adapt to another new reality, a changing landscape, reminding us that only one thing is certain: we don't know what's ahead. Robert and Janusz wrap up GYDA’s year by looking at what's been and what you can do to prepare your digital agency for 2023.

With times getting tough, the investment in one-to-one interventions may not seem so very attractive; one-to-many activities will not give you the attention you need. Whereas the mastermind gives you the right blend of stimulation, attention, learning and accountability.

Recession may be the best time to grow your agency. If we get it right, we can win in this most difficult of times - read how…

95% of employees in 2020 stated they didn't understand their organisation’s strategy. Are you communicating clearly with your team about a shared goal which they understand will directly benefit them? What happens if you aren't? This week's blog explains more. #BusinessGoals

If a common trait of the top-performing 4% of companies is not that they’re the smartest, fastest or best in their fields, what's their secret? This week’s blog gets into the traits of 'gazelles', with coaching advice to help your agency thrive.

How does your agency compare and how can you help it measure up? This week’s blog has the tools you need to assess your business’ financial health and the steps you can take to improve it.

Tried time-boxing, but see the day's demands eat into your allocated space and your goals pushed into the next week, and then the next? We’ve a simple strategy to shake up your working practice and break the cycle: all in the hours immediately after you wake-up. #AgencyCoaching

Poor customer experience can lose you that hard won lead, but even well intended ad hoc interactions with your client base can feel like an after-thought - and one that fails to consolidate your relationship with them.

Do you want to accrue regular and recurring revenue via software-as-a-service to supplement your agency revenue? Our advice is: don’t.

Whilst it might seem the ultimate dream, the reality is nightmarish: we know of no agency who has made a success of selling software-as-a-service.

If you want to secure a profitable sale for your agency - and one worthy of the effort and hours and emotion you’ve invested in your business - planning its end at its beginning, is not as counter-intuitive as it first appears.

In almost all of our coaching sessions - that’s four a day, over 18 months with agencies around the globe - recruitment is the number one and recurring concern of company leads and directors.

What you'll learn from this report:

​Key market trends

C-suite & Executive level insights

A breakdown of salaries across all our specialisms: HR, Marketing, Digital and Agency

Data on key metrics such as average notice periods and gender pay gap

Download now!

We now have a disproportionate number of younger and different-thinking people in our businesses. Call them snowflakes, if you will, but they have been brought up in different times with different values and ethics. Different from their bosses. Read more from Robert Craven.

You’re small and you’re special. Or you should be.

If you’re running an agency of fewer than fifteen people, it should be focused on doing one specialism smarter, faster and more proficient than your fragmented competitors. Read more from Janusz Stabik.

How profit and more productive personnel are sitting right under your nose! Read this article from Janusz and get systematising your agency!

The pandemic has taught every business is that people are very much our greatest asset. We should be looking after the people who are already in our business, with a personal development plan in place, tying their work goals into achieving their personal goals, and mapping out a career path.

Remember, no speed = inertia = death.

So, what are you going to do about it? Read 15 Ways to Work Faster from Robert Craven.