Robert Craven on Getting the Staff you Deserve

VIDEO: 2:19 mins

AUTHOR: Robert Craven

Robert takes two minutes to elaborate on his comment of 'you get the staff you deserve'.

Transcription:

Robert Craven  00:07 

Hello, well, I've been asked to comment on the comment of mine, which was you get the staff get the employees that you deserve. What do you mean by that? If the question was really, really simple, you get the staff you deserve. Yeah, you employ them, you recruit, and you write the job ad, you invite them into your workplace, you train them, you reward them, you punish them, you nurture them, you train them, you teach them, you show them your processes, you show them your system.  

Robert Craven  00:49 

So what you're actually getting when you look at your staff is a reflection of what you've done is your work and your activity that creates the staff that do people. I'm convinced 99% of people come to work wanting to do a really good day's work. But we cook it up, we cooked it up, because we don't give them enough attention. We cook it up because we don't give them clear direction we cook it up because we don't celebrate when they do something really well. And we don't get all over it jump on top of them really, really quickly if they do something wrong. And we don't tell them if they do something wrong. And we do tell them that we don't tell them in a way that they see as a constructive learning process.  

Robert Craven  01:35 

So when I say you get the staff you deserve, I think you get the staff you deserve. Because they're a consequence of everything that you've done. They wouldn't have been that way if you hadn't set the business up and you hadn't behaved in the way that you actually behave. So that's in a nutshell what I mean about you get the staff you deserve. Also, I might add, you get the customers you deserve. So rewind wherever I say the word customer, staff, staff member team member, replace it with the word customers, you get the customers you deserve. Thank you very much.