Thought Bubble - Get into your customer's mind

READ: 1 min

AUTHOR: Robert Craven

Marketing is a battle for the mind of the customer.

People buy what they THINK is the best product or service - often they don't know or have the objective information to know what is the best product/service for them - so they buy the product that they THINK is the best... So, you will sell more if people think your product is the best!

The Law Of Perception states that:

Marketing is a battle of perceptions and not simply a battle of products.

Most people seem to assume that, in the battle for customers, it is the best product that wins. This is clearly not the case. The winner is the product that customers believe to be the best as proven by whether they buy or not.

While the product's quality or features may play an important part in the buying decision, there are many forms of persuasion which will have influenced their thinking - brand image, company reputation, or competitor comparisons to name but a few, and all of these are perceived. The job in hand is to win over the customer's mind.

Thought Bubble:

1. How can you win over your customer's mind? What steps will you take?

2. Once you have won them over, has it made a difference to sales?